jazzbaz Privacy Policy

01 Introduction and Scope

jazzbaz ("we", "our") operates an online gaming and betting platform for users in Bangladesh. This privacy policy ("policy") applies to the jazzbaz website, mobile application, and all related services.

By creating an account on jazzbaz or using our services, you are considered to have accepted the terms of this policy. Our Terms and Conditions and this privacy policy complement each other — reading both documents together is recommended.

This policy may also be prepared in English, however the Bengali version is considered authoritative for users in Bangladesh. In the event of any interpretive conflict, the Bengali text takes precedence.

02 Data Collection

2.1 Information You Provide Directly

During account registration, deposits, withdrawals, or support requests, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account number
• Transaction details and history

2.2 Automatically Collected Information

When you use the jazzbaz platform, the following information is recorded through technical means:

• IP address and device type
• Browser name and version
• Session duration and page visit sequence
• Gaming activity logs — which games were played, bet amounts, win/loss history
• Referral source (how you arrived at the site)

2.3 Information Received from Third Parties

We may receive certain information from payment processors or identity verification services. This information is used solely for account security and fraud prevention.

03 Purpose of Data Use

jazzbaz uses collected information for the following purposes:

• Account management: For registration, login, and OTP verification.
• Transaction processing: To confirm deposits and withdrawals and to maintain transaction records.
• Customer support: To properly resolve your issues when providing assistance via live chat or email.
• Security and fraud prevention: To detect unusual transactions or account activity.
• Platform improvement: To analyse user experience and improve the quality of services.
• Promotional communication: If you give consent, to send notifications about bonuses or new features.
• Legal compliance: To comply with applicable laws and regulations.

If your information is used for any purpose beyond the above list, you will be informed beforehand and separate consent will be obtained where required.

04 Data Disclosure and Third Parties

jazzbaz does not sell your personal information or transfer it to any outside organisation for commercial purposes. However, information may be shared in the following cases:

4.1 Service Partners

Necessary information may be shared with third parties that assist with payment processing, game provision, identity verification, and technical infrastructure maintenance. These organisations operate under jazzbaz's instructions and in compliance with data protection obligations.

4.2 Legal Requirements

Disclosing information may fall within our legal obligations under a court order, a lawful request from an investigating authority, or applicable law.

4.3 Corporate Changes

In the event of a change in company ownership, merger, or asset sale, your information may be transferred to the new operator, but the terms of this policy will remain in effect.

05 Cookies and Tracking Technologies

jazzbaz uses cookies and similar technologies to keep the website and app running properly and to improve the user experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login status and manage sessions. Services will not function without them.
• Analytical cookies: To understand how users are using the platform. These collect information anonymously.
• Preference cookies: To remember language or display settings.

5.2 Cookie Controls

Most browsers allow you to reject or delete cookies. However, disabling essential cookies may cause some jazzbaz services to stop working correctly.

06 Data Retention and Security

6.1 Retention Period

Information is retained for as long as your account is active and for as long as necessary to meet legal requirements after that. Transaction records are generally retained for an extended period.

6.2 Security Measures

jazzbaz applies technical and organisational measures including SSL encryption, data masking, and access controls to protect your information. Data stored on servers is kept encrypted and can only be accessed by authorised personnel.

6.3 Data Breach

If a security breach occurs, affected users will be notified as quickly as possible and the necessary steps will be taken.

07 User Rights

You have the following rights in relation to your use of the jazzbaz platform:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or outdated information.
• Right to deletion: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations exist.
• Right to restrict processing: In certain specific cases you may request that use of your information be limited.
• Right to opt out of promotional communication: If you do not wish to receive marketing messages, you may stop them at any time.

To exercise these rights, contact the support team. We will respond to your request within a reasonable time. You can also find detailed information about your rights to control your own account in jazzbaz's Responsible Gaming policy.

08 Protection of Minors

jazzbaz strictly follows a 21+ age policy. No information is knowingly collected from any person under the age of 21, and they are not permitted to create an account.

Age is verified at the time of registration. If it is later found that a user created an account while under age, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using this platform, please notify our support team.

09 Policy Changes

jazzbaz reserves the right to amend this privacy policy when necessary. If any significant changes are made:

• The updated date on this page will change.
• Registered users will be informed via email or platform notification.
• For important changes, consent may be sought again.

Continuing to use the platform after any changes will be considered acceptance of the new policy. For answers to frequently asked questions, you may visit our FAQ page.

10 Contact

If you have any questions or complaints about this privacy policy, or wish to make a request regarding your information, contact us through the following:

• 24/7 Live Chat: Speak to us directly via the chat button at the bottom right of the platform.
• Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day. To learn more about jazzbaz, visit our About Us page.